FAQs • Santa Paula, CA • CivicEngage

Why has my neighbor's meter been replaced but not mine?: The most likely reason is that your neighbor’s meter was at or near the end of its useful life cycle, or the meter may have been damaged or flagged for potential problem.

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Using EyeOnWater

1. What is the Meter Replacement Program?: Our Meter Replacement Program is designed to replace and upgrade customers' meters in a systematic manner. Mechanical components inevitably wear down over time, which can affect the accuracy, efficiency, and reliability of water usage measurement. Therefore, we carry out this program cyclically, with meters typically being replaced every 10-15 years, to ensure that your meter is working correctly and providing accurate readings.

2. Is there a specific schedule for the replacement of meters?: There are approximately 8,500 metered connections within Santa Paula. Out of those, approximately 1,000 have been installed or replaced within the last 2 years. The goal is to replace 500-600 /year to maintain the goal of a system-wide replacement every 10-15 years.

3. Why has my neighbor's meter been replaced but not mine?: The most likely reason is that your neighbor’s meter was at or near the end of its useful life cycle, or the meter may have been damaged or flagged for potential problem.

4. How long might it take before my current meter is replaced with a smart meter?: This will depend on when your current meter was installed and where in the timeline of its useful life it is. Meters are replaced according to where they are on their useful life.

5. Is there a waiting list or can I request to have a smart meter installed?: Currently, there is no waiting list. Meters are replaced according to where they are on their useful life.

6. How does the city determine which locations will have their meters replaced each year?: Meters are replaced according to where they are on their useful life.