What is the Meter Replacement Program?

Our Meter Replacement Program is designed to replace and upgrade customers' meters in a systematic manner. Mechanical components inevitably wear down over time, which can affect the accuracy, efficiency, and reliability of water usage measurement. Therefore, we carry out this program cyclically, with meters typically being replaced every 10-15 years, to ensure that your meter is working correctly and providing accurate readings.

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1. What is the Meter Replacement Program?
2. Is there a specific schedule for the replacement of meters?
3. Why has my neighbor's meter been replaced but not mine?
4. How long might it take before my current meter is replaced with a smart meter?
5. Is there a waiting list or can I request to have a smart meter installed?
6. How does the city determine which locations will have their meters replaced each year?