I’m behind on my bill and am worried my water and/or power will be shut off. If I receive utility bill assistance from CWWAPP, will you still shut off my utility service(s)?

While the City has yet to determine a date to resume traditional billing operations and utility service disconnections for non-payment, it is on the horizon.

The California Arrearage Payment Program provides consumer protections. If you’re eligible for the program, a shutoff cannot occur if you have signed up for a payment plan within 30 days and have not defaulted on the payment plan. It is still your responsibility to pay your bill after that in full for bills due before and after the relief period.

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1. What is CWWAPP?
2. I’m behind on my utility bill and heard on the news about $2 billion in state assistance. Can this funding help me?
3. Do I need to apply for CWWAPP?
4. Can CWWAPP pay my entire bill?
5. I haven’t been able to pay my bill in a while, so I might have late charges and interest. Are late charges and interest covered under the CWWAPP benefits?
6. I had trouble paying my bill in 2019. Will CWWAPP help me?
7. I’m behind on my bill and am worried my water and/or power will be shut off. If I receive utility bill assistance from CWWAPP, will you still shut off my utility service(s)?
8. I received bill assistance from another state program and I still have a past-due balance. Am I still eligible for CWAPP?
9. I had to close/deactivate my account, but still have an unpaid balance. Am I still eligible to receive relief from CWWAPP for my unpaid balance?