What is CWWAPP?

The California Water and Wastewater Arrears Payment Program (CWWAPP) was created to provide financial assistance to community water systems to help customers who incurred past-due water and wastewater bills during the period of March 4, 2020 to June 15, 2021 (the COVID-19 pandemic period) in accordance with the California Health and Safety Code (California Health and Safety Code 116773.4). The program prioritizes the water portion of a customer’s bill; wastewater charges may be covered if the state has sufficient funding. This funding was provided through the CWWAPP with funding from the California State Water Resources Control Board using federal American Rescue Plan Act (ARPA) funds.

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1. What is CWWAPP?
2. I’m behind on my utility bill and heard on the news about $2 billion in state assistance. Can this funding help me?
3. Do I need to apply for CWWAPP?
4. Can CWWAPP pay my entire bill?
5. I haven’t been able to pay my bill in a while, so I might have late charges and interest. Are late charges and interest covered under the CWWAPP benefits?
6. I had trouble paying my bill in 2019. Will CWWAPP help me?
7. I’m behind on my bill and am worried my water and/or power will be shut off. If I receive utility bill assistance from CWWAPP, will you still shut off my utility service(s)?
8. I received bill assistance from another state program and I still have a past-due balance. Am I still eligible for CWAPP?
9. I had to close/deactivate my account, but still have an unpaid balance. Am I still eligible to receive relief from CWWAPP for my unpaid balance?