California Arrearage Payment Program

Water Bill Credits for Eligible Residents In Need

New State program has been established to help those impacted by COVID-19 and have past-due Water.

The City received over $366,000 from a new state program offering financial assistance for California water customers for past-due debts incurred from March 4, 2020 to June 15, 2021. Over 1,700 eligible Santa Paula water customers received a credit on April 7 to help those who have been economically impacted during the pandemic and have fallen behind on their water bills. 

This funding was provided through the CWWAPP with funding from the California State Water Resources Control Board using federal American Rescue Plan Act (ARPA) funds. The specific state funded programs consist of the below and correlate to the type of utility services received:

Utility Service:

State Program:

Program Administered by:


Water and Wastewater

California Water and Wastewater 
Arrearage Payment Program (CWWAPP)
Water Board


Customers received a separate notification letter by mail on April 15. A link to the letter template can be found below:



To qualify, customers must have incurred past-due water and wastewater bills during the period of March 4, 2020, to June 15, 2021. The program prioritizes the water portion of a customer’s bill; wastewater charges may be covered at a later date if the state has sufficient funding.

We Are Here For You

As part of the CWWAPP program, the City will not shutoff water service on your account until you default on an established payment plan or you miss the 30-day deadline to enroll in a payment plan. Customers who have an outstanding balance after the CWWAPP credit is applied to your account have been directly notified of payment plan options.   Click Here to Open the Payment Plan Form Opens in new windowCustomers who receive assistance through CWWAPP may still be eligible for other state and local assistance programs, such as them Low-Income Household Water Assistance Program (LIHWAP) — a new program that uses federal funds to help eligible low-income households by providing up to a $1,000 one-time benefit per household and is not limited to the COVID-19 time period. Go to for more information. 

For additional information contact:
City of Santa Paula Finance Department
Phone: (805) 933-4211

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