The Police Department's state-of-the-art Communications Center is responsible for receiving all 911 and non-emergency calls within the City of Santa Paula.
The Center has special lighting and acoustical walls that dramatically improve lighting and controls noise levels. We also have a new state-of-the-art Computer Aided Dispatch (CAD) system. All of this significantly improves our ability to serve the community and provide both emergency and non-emergency assistance.
Communications Operators work 12-hour days and have the ability to change their work environment, which contributes to improved alertness and efficiency. Each dispatcher has an individual workstation with controls to raise or lower the table level, and independent controls for lighting and temperature.
Staffing & Training
Under the direction of the Communications Supervisor, six civilian personnel staff the Santa Paula Police Communications Center. Communications operators undergo an intensive four to six month on-the-job training program before they can work independently.